FAQ

Frequently asked questions

How does the GPS tracker work?

It combines GPS with mobile networks to report your pet's live location to the free TrackMyPet app, so you're never limited to short-range Bluetooth.

Is it waterproof?

Yes. The tracker is IP67 rated, so rain, puddles and the occasional splash are no problem.

How long does the battery last?

Several days per charge depending on tracking frequency, and the app reminds you before it runs low.

Does it fit cats and small dogs?

Absolutely. It's lightweight enough for cats and toy breeds, and fits standard collars of all sizes.

Is there a subscription?

No, the provided app doesn't charge you any extra money.

What's your return policy?

Try it risk-free for 30 days. If it's not the right fit, return it for a full refund.